Lost Items

Lost Or Damaged Items

• Who do I contact regarding a lost item on my flight?
• My baggage was delayed. How do I make a claim?
• My baggage was damaged. How do I make a claim?
• Who do I contact regarding an item left at my hotel, in destination or on-board the aircraft?
• Upon returning home, I noticed items missing from my suitcase. What should I do?

Insurance Claims

• I am trying to submit a claim with my third-party insurance provider and require documentation to substantiate my claim. Is it possible to get an insurance letter from Sunwing?