If I don't want to put my concerns in writing, can I speak with a Customer Service Representative.

We require our customers to submit their concerns in writing so we can obtain an accurate account of the events that transpired and in your own words. As we are representing you with our air and accommodation partners, we don’t want to miss any details during a telephone conversation. Many concerns require some form of an internal review to be able to provide the appropriate response based on the circumstances at hand. We appreciate your time and having the details upfront will assist us with a faster response to your feedback.