Susann Burnell

If you wish to change a name on your booking, please contact us and our staff will be happy to help you. If you made your booking through a third party, please contact them directly. Name changes...

Customers may select seats in advance while booking online or up to 48 hours before departure via our Manage Trip facility (24 hours for flights to/from North America). After the initial seat selec...

Please click here and complete the Contact Us form with the information that you require and we will gladly put together an insurance letter for you.

Please review Sunwing Airlines’ Liability Limitations, by clicking here. You may submit your claim within 21 days of your arrival using the following link: https://www.sunwingcares.ca/hc/en-us. For...

Please report the damage immediately to the Airlines’s representatives in the baggage hall. If you notice the damage after leaving the airport, you can submit your claim in writing within 7 days of...

For items left at the hotel or destination, please submit your request for assistance on the following link: https://www.sunwingcares.ca/hc/en-us/requests/new For items left on-board Sunwing Airlin...

If your luggage does not arrive, please report the delay immediately to your Airlines’s representatives in the baggage hall. If you are unable to do so while at the airport, you can submit your cla...

For any misplaced items onboard your Sunwing Airlines flight, please contact our Sunwing Airlines’ Baggage Department by emailing centralbaggage@flysunwing.com. While in destination, please contact...

After having sent your concerns via the https://www.sunwingcares.ca/hc/en-us link, you would have received a confirmation of your claim being processed. To request an update, please reply to the co...

We require our customers to submit their concerns in writing so we can obtain an accurate account of the events that transpired and in your own words. As we are representing you with our air and ac...