Susann Burnell
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Recent activity by Susann Burnell-
I want to change the name on my booking.
If you wish to change a name on your booking, please contact us and our staff will be happy to help you. If you made your booking through a third party, please contact them directly. Name changes...
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How can I change my seats?
Customers may select seats in advance while booking online or up to 48 hours before departure via our Manage Trip facility (24 hours for flights to/from North America). After the initial seat selec...
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I am trying to submit a claim with my third-party insurance provider and require documentation to substantiate my claim. Is it possible to get an insurance letter from Sunwing?
Please click here and complete the Contact Us form with the information that you require and we will gladly put together an insurance letter for you.
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Who do I contact regarding a lost item on my flight?
For any misplaced items onboard your Sunwing Airlines flight, please contact our Sunwing Airlines’ Baggage Department by emailing centralbaggage@flysunwing.com. While in destination, please contact...
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I had a great Sunwing vacation and would like to tell you about it. Whom do I contact?
We would love to hear about your trip! Please click here and fill in the Contact Us form.
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Where can I find out more about COVID-19?
Customers are encouraged to consult the destination page on www.travel.gc.ca for the latest travel advice – the Public Health Agency of Canada (PHAC) will continue to adapt advice for travellers ba...
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What can I expect when vacationing overseas? Are there differences to be aware of in terms of standards and services?
Standards of living and conditions with respect to the provision of utilities, sanitary services, and the grading of services such as hotel accommodation vary considerably from one country to anoth...
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Who can assist me in resort should I have a health or safety concern?
If you do feel ill during your holiday, we urge you to seek proper medical attention immediately so your condition can be properly diagnosed and treated. Your Sunwing representative will be happy t...
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Can I purchase excursions while in destination?
Yes, excursions can be purchased while at the destination. We only recommend Sunwing Experiences excursions, where available, as they have been carefully selected by our destination team and either...
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What do I do when I arrive at my destination airport?
On arrival, please follow the signs for customs and immigration areas and then onwards to the baggage collection area. Once you have your bags, exit the airport secure area. Please avoid any indivi...