Susann Burnell
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Recent activity by Susann Burnell-
How do I contact my Sunwing Representative?
You can contact your Sunwing Representative through the Sunwing App. A 24-hour contact number is also included on your e-documents. If travelling to one of our U.S. destinations or within Canada, p...
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When is web check-in available?
Sunwing Airline’s web check-in is a fast, simple, and convenient way to check-in for your flight and print your boarding pass from the comfort of your home, office, or elsewhere. Web check-in is av...
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Is my laptop part of my carry-on allowance of 5 kg?
Sunwing Airlines considers laptops and tablets as part of your carry-on allowance. For a definition of what is considered ‘carry-on’ click here. For all other airlines, please visit their website.
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Does an infant have a baggage allowance?
Infants travelling on Sunwing Airlines who have not purchased a seat are not entitled to a baggage allowance. Parents are allowed one courtesy item such as a stroller, playpen, or car seat in addit...
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Is data charged while using the Sunwing mobile app?
Normal data charges will apply as per your carrier, Sunwing is not responsible for these charges.
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Should I notify the Canadian government that I am travelling abroad before my departure date?
Yes. Registration of Canadians Abroad is a free service offered by Foreign Affairs, Trade and Development Canada that keeps you connected to Canada in case of an emergency abroad, such as an earthq...
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How do I pre-purchase an excursion?
You can pre-purchase an excursion at the time of booking, or by logging into the "My Booking" portal or by clicking here. You may also book an excursion onboard Sunwing Airlines or at your destin...
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Can I select my seats after I book?
For Sunwing Airlines, you may select your seats at the time of booking or by visiting the "My Booking" portal on the Sunwing.ca website. For all other airlines, please visit their website.
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I require extra care and assistance while travelling. How can I arrange for my needs to be met?
If you require special services or assistance while travelling on Sunwing Airlines, please email specialservices@sunwing.ca at the time of booking (or as quickly as possible thereafter) to ensure t...
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How can I reserve a wheelchair accessible room?
Some destinations may not define or provide for wheelchair access in the same fashion that we are accustomed to in Canada. For more information, please contact specialservices@sunwing.ca for assist...