Susann Burnell
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Recent activity by Susann Burnell-
Are future travel credits transferrable?
Individual future travel credits are not transferable and must be used by the original purchaser.
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I travelled with my children under the age of 14 but we were not seated together. Am I entitled to compensation?
The airline will make its best effort to seat families together. Under Canada’s Air Passenger Protection Regulations, airlines are not required to compensate if families with young children were no...
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How can I check if I was seated close to someone on my flight who tested positive for COVID-19
The Government of Canada lists the flights to and from Canada with confirmed cases on their website. To see if you may have been exposed to COVID-19 during your flight and for additional guidance, ...
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Should I notify the airline of my allergies?
For information regarding travelling with an allergy on Sunwing Airlines, please click here. For all other airlines, please visit their website.
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When will my e-documents be ready?
You may download your electronic documents within 28 days prior to your departure and once you have paid for your trip in full. E-Documents can be accessed through the "My Booking" portal located i...
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I was originally booked on a cruise and received a future cruise credit – can this be redeemed for any travel?
Yes, your future credit can be used for any cruise, package, hotel and destination that Sunwing offers up until September 30, 2026.
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The airline I travelled with denied my claim for compensation. I don’t agree with the decision. What is my next course of action?
Your next course of action is to bring your claim to the Canada Transport Agency, https://www.otc-cta.gc.ca/eng
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Am I required to purchase local health insurance for the country I am visiting?
Some countries do require you to purchase local health insurance upon arrival. With travel requirements changing rapidly as a result of COVID-19, it is your responsibility to regularly check the e...
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I am pregnant. How close to my due date will Sunwing permit me to travel?
We recommend checking with your doctor prior to travel. Click here for details about travelling while pregnant on Sunwing Airlines. For all other airlines, please visit their website.
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Where can I learn more about Sunwing Airlines’ Elite Plus service?
Passengers can enhance their flying experience with the extra perks included in the Elite Plus Service. Click here to learn more.