In the event of a complaint or illness or incident at a Sunwing resort, what steps does the company take to investigate the situation?

Sunwing takes all incidents reported very seriously. We take a proactive approach to outbreaks of illness in destination, and regularly monitor any increase in such cases being reported. Should an outbreak or illness occur, Sunwing will work diligently with the destination team to implement measures to contain it. This will include additional hygiene procedures to prevent the spread in the resort and re-booking guests yet to travel to alternative accommodations while it is addressed.