Susann Burnell
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Recent activity by Susann Burnell-
What are the seat belt measurements on my flight?
Seat belt measurements on Sunwing Airlines: Seat Belt (maximum length): 42" One airline provided seat belt extension is permitted per passenger and is an additional 25” Click here for more inform...
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I require an oxygen tank while travelling. Can the airline accommodate me?
Passengers travelling with Sunwing Airlines requiring the use of an oxygen tank must notify the Special Services Department specialservices@sunwing.ca at the time the booking is made. For informati...
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How do I add a special request for my hotel?
Special requests for your hotel may be made at the time of booking. Or, to add to an existing file please visit the "My Booking" portal located in the top right corner of the sunwing.ca, or if you ...
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I have a question about a package or flight on your website. Who should I contact?
For details including contact phone number, flight alerts, address, customer service information, and more visit the Contact Us section
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Where can I find out more about COVID-19?
Customers are encouraged to consult the destination page on www.travel.gc.ca for the latest travel advice – the Public Health Agency of Canada (PHAC) will continue to adapt advice for travellers ba...
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I need more information about my rights as an air traveller. Where do I go for information?
Please click or visit the Canada Transport Agency website, https://www.otc-cta.gc.ca.
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My baggage was damaged. How do I make a claim?
Please report the damage immediately to the Airlines’s representatives in the baggage hall. If you notice the damage after leaving the airport, you can submit your claim in writing within 7 days of...
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How do I contact Sunwing if I have a concern or issue that I would like to raise after my trip has concluded?
We strongly recommend that you allow us the opportunity to resolve your concern at the time by contacting your Sunwing representative during your vacation. If you have returned home, please click h...
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I’m not showing any symptoms of COVID-19. Do I still have to wear a face mask?
Yes, everyone travelling through Canadian airports must wear a non-medical mask regardless of whether or not they’ve been exposed to or recovered from COVID-19. Not wearing a mask could result in a...
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How can I find information about keeping healthy when travelling?
We recommend consulting the Centre for Disease and Control (CDC) to find out about information while travelling. CDC.gov is CDC's primary online communication channel which also provides users with...