Susann Burnell
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Recent activity by Susann Burnell-
Am I required to wear a face mask while travelling or is it optional?
Regardless of vaccination status, all travellers are still required to wear a non-medical face mask throughout their entire travel journey except for brief periods (not exceeding 15 minutes) while ...
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In case of a medical issue prior to travel, does Sunwing offer cancellation protection?
Yes, we do offer cancellation protection. For more information on our Sunwing Worry Free travel insurance plans and prices, please click here. Our Worry-Free cancellation waiver offers cancellation...
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Do I still need to wear a face mask on board an aircraft?
Yes. All travellers, even those who are fully vaccinated, are still required to wear a face mask throughout the airport and while on board their flight except for brief periods while eating, drinki...
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What travel documentation do I require to travel?
Please check the website of the government for the destination you are travelling to for passport requirements or call the consulate of the country you are visiting. Many countries will no longer a...
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Why is Transport Canada still requiring the wearing of masks in airports and on board flights to, from and within Canada, while some provinces are removing this requirement?
Although the epidemiological situation is improving domestically, in general public health authorities continue to recommend the wearing of a non-medical face mask to protect others around us from ...
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I booked the Sunwing Premium Package but never received my vouchers. Where are they?
Your Premium Package vouchers are found in your E-Documents. Please visit "My Booking" portal to locate your E-Docs and retrieve your vouchers.
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I’m not showing any symptoms of COVID-19. Do I still have to wear a face mask?
Yes, everyone travelling through Canadian airports must wear a non-medical face mask regardless of whether or not they’ve been exposed to or recovered from COVID-19. Not wearing a mask could result...
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Where do I find my tickets?
Your electronic documents are available on our website within 28 days of departure. E-Docs can be accessed under the "My Booking" portal located in the top right corner of our website.
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Can I purchase a face mask at the airport?
No, you must arrive at the airport with a non-medical mask already in your possession. Most airport stores are currently closed due to provincial and federal regulations and those stores that remai...
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If I find a better price elsewhere, will Sunwing match it?
For competitive reasons, Sunwing reserves the right to deny a price match guarantee.