Susann Burnell

Most cruise lines require you to pre-register and complete mandatory immigration information online. Please visit https://www.sunwing.ca/en/cruise-travel for the most up to date information.  

Ages for children and infants’ fares vary for each airline, cruise, and hotel. We recommend that you consult with your travel agent or the Sunwing Sales Centre to determine the respective rate(s) f...

We’ve made the travel credit process quite simple for our customers to redeem. When you are ready to rebook your vacation, your previous booking number is the key to your credit. You will only need...

For items left at the hotel or destination, please submit your request for assistance on the following link: https://www.sunwingcares.ca/hc/en-us/requests/new For items left on-board Sunwing Airlin...

We suggest that when submitting the details of your complaint please include all relevant details along with any supporting documentation, photos, reports etc. This will greatly assist the agent in...

No, you should arrive at the airport with a non-medical mask already in your possession. Most airport stores are currently closed due to provincial and federal regulations and those stores that rem...

We strongly recommend that you check the list of the Government of Canada’s travel advisories before finalizing your travel plans. While we do our best to keep you updated on any relevant changes t...

If there are multiple terminals at the airport you are travelling from, the terminal number will display next to the flight departure time on your e-documents.

You are encouraged to bring with you onboard personal items of value such as medication, documents, jewelry, cameras, laptops, etc. as part of their carry-on allowance. For additional details regar...

The Sunwing app works on either Wi-Fi or data, but to avoid incurring data charges it is recommended to use Wi- Fi.