Susann Burnell

Individual future travel credits can be used for any hotel or destination that Sunwing offers.

Some countries have implemented local travel restrictions. Since changes are happening rapidly as a result of COVID-19, we strongly recommend that you check for any restrictions put in place by the...

We understand that sometimes making use of your vouchers prior to their expiry is difficult. If your vouchers are nearing their expiry date and have yet to be used, please contact posttravel@sunwin...

Any remaining balance from your future travel credit will remain on file up to September 30, 2026. After the expiry date, any unused amount will be forfeited.        

After having sent your concerns via the https://www.sunwingcares.ca/hc/en-us link, you would have received a confirmation of your claim being processed. To request an update, please reply to the co...

Some countries have implemented curfew. With changes happening rapidly as a result of COVID-19, we strongly recommend that you check for any restrictions put in place by the authorities of the coun...

If the cost of your new vacation is greater than the amount of your future travel credit, the difference will be due at final payment.

Yes, claims for flight disruption compensation must be submitted to the airline within 365 days of the flight’s arrival date.   For Sunwing Airlines, click here to submit your claim.  Please wait 2...

The hotels and resorts that we partner with are working hard to implement changes to ensure the health and safety of both customers and employees.  Please our Safe with Sunwing page for more details.

Sunwing takes all incidents reported very seriously. We take a proactive approach to outbreaks of illness in destination, and regularly monitor any increase in such cases being reported. Should an ...