Susann Burnell

To learn more about redress numbers, click here.

The transfers to and from the airport and hotel are typically standard transfer vehicles; they are not adapted vehicles. It is very likely that your mobility aid will not fit and you may be require...

For detailed information about preparing for your cruise vacation, click here.

The future travel credit will be the full amount you paid for your original booking. You may check the amount of your credit online through My Booking Portal by clicking the COVID19 Credit Balance ...

No, we will not reimburse any alternative travel arrangements made by you. If entitled these alternative arrangements will be provided by the airline at the time of disruption.

Please review Sunwing Airlines’ Liability Limitations, by clicking here. You may submit your claim within 21 days of your arrival using the following link: https://www.sunwingcares.ca/hc/en-us. For...

We require our customers to submit their concerns in writing so we can obtain an accurate account of the events that transpired and in your own words. As we are representing you with our air and ac...

We recommend following the Government of Canada website around non-medical masks.

The Plaza Premium Lounge is a comfortable airport lounge area in Toronto, Vancouver, and Edmonton airports which offer a relaxed and comfortable atmosphere in which to “hang out” before you board y...

No, the app is free to download. Upgrades and additional products or services can be purchased using the app.